Disclaimer, Refunds and Returns

Plate Me foods are made with the utmost attention and quality, however are manufactured through a manufacturing plant that comes into contact with other food types. Although this plant is cleaned and sanitized between production runs Plate Me Foods limited cannot guarantee our products are completely free from any allergen such as milk, nuts, egg, sesame seeds, fish, crustacean, soy, sulphites and gluten. Although utmost care is taken to ensure our meat supply is boneless, our butchers are human and therefore cannot guarantee the 100% removal of all bones. All reasonable steps are made to ensure Plate Me food is Tasty, healthy and safe to eat.

Plate Me meals are mechanically weight controlled and regularly checked for compliance, however due to the size of meat portions the weight can vary up to 15g.

It is the responsibility of the consumer to personally receive, or arrange to have received courier deliveries. In the event that no one is available to receive the order, the package will be left at the specified delivery address. We will do our best to place your parcel in a safe, cold and dry place at the delivery address however we cannot guarantee, and are not responsible for any damage, theft or contamination that may occur if the items are left unattended.

We are 100% confident you will enjoy our food however if there are issues with the quality of the food, with the internal packaging integrity, or the order received is wrong we will happily grant a refund. Unfortunately will do not give refunds for a change of mind or wrong decision after the order has been shipped. Please contact us immediately with any concerns at contact@plateme.co.nz or via phone at 07 8399007.

Here at Plate Me foods we pride ourselves on making convenient, healthy food of the highest quality. We use the best ingredients we can get our hands on and put you, the customer, first. If any anytime you are not 100% happy with the quality of Plate Me food and/ or customer service, have any suggestions, praise or opportunities please email us at contact@plateme.co.nz